What do I do when I'm still unhappy?
If it's been eight weeks since you complained and we haven't been able to sort things out, you can refer your complaint to Ombudsman Services: Communications. It's a free, independent service for customers who aren't satisfied with the final outcome of their complaints. You can find out more on their website: www.ombudsman-services.orgMy calls are automatically routed through another provider, but I pay line rental to BT. Can I still use 18866?
To have all your calls automatically routed through another provider is also known as Carrier Pre-Select (CPS). You will still be able to use 18866 as usual and this will not affect your CPS subscription. Just sign up and dial 18866 followed by the telephone number to make cheaper calls! Your CPS provider will not charge you for dialling the 18866 code, therefore the 18866 code will not appear on your CPS bill and any calls made using the 18866 code will only be invoiced by Call18866.