Please browse through our Frequently Asked Questions first to ensure your question has not already been dealt with.
Click on each question for the answer.

I thought UK calls were free, but I am charged 1p per minute! Are you trying to rip me off?
Will I receive an invoice by post?
I made a 5 minute call abroad at 3p per minute, but have been charged more than 10p. How is this possible?
When will payments be collected from my credit / debit card?
Where can I view and change my 18866 customer details?
I have lost my 18866 customer number. What should I do?
How do I change my payment details?
The credit / debit card I have previously used to pay my 18866 invoices has now been refused?
I think I have been charged incorrectly.
I have received an electronic invoice by email which causes a virus warning.